At Caribbean Trading LLC, we are committed to providing high-quality luxury mobile accessories and ensuring a reliable and satisfying shopping experience. This Return, Replacement & Refund Policy explains the conditions, eligibility requirements, procedures, and timelines applicable to products purchased directly through the Caribbeandxb.com website.
Please read this policy carefully before requesting a return, replacement, or refund.
We offer a 7-day replacement policy for eligible products purchased directly through Caribbean DXB.Customers may request a replacement if the product received is:
Replacement requests must be submitted within 7 calendar days from the date of delivery.
We do not accept returns or provide refunds for change of mind, personal preference, incorrect selection, or simply deciding that the product is no longer wanted, subject to applicable UAE consumer protection requirements.
Products purchased from third-party marketplaces, retailers, or other sellers are subject to the return and replacement policies of the respective seller.
All eligible replacement requests must be submitted within 7 calendar days from the date the product was delivered.
Requests submitted after the 7-day replacement period may not be accepted.
We recommend that customers inspect their order immediately after delivery and contact our customer support team as soon as any defect, damage, or manufacturing fault is identified.
To qualify for a replacement, the product should be returned in an appropriate condition for inspection.
Where applicable, customers should provide:
The original product.
Original packaging and box.
Original accessories and included items.
Order confirmation or proof of purchase.
Any warranty cards, documentation, or accompanying materials supplied with the product.
Products may not qualify for replacement if the issue resulted from:
Misuse, abuse, or accidental damage.
Improper installation, operation, or handling.
Normal wear and tear.
Water or liquid damage where not covered by the manufacturer’s warranty.
Unauthorized repairs, modifications, or alterations.
Missing accessories or components where these are required for inspection.
Damage caused after delivery through improper use or storage.
The final eligibility decision is subject to product inspection and verification.
If you receive a damaged, defective, or faulty product, please contact our customer support team within 7 days of delivery.
To request a replacement, provide the following information:
Your full name.
Order number.
Date of delivery.
Product name.
A clear description of the problem.
Clear photographs or videos showing the defect or damage, where requested.
Our customer support team will review the information and may request additional photographs, videos, or other details to determine whether the product qualifies for replacement.
If the request is approved, we will provide instructions regarding the return of the product and the replacement process.
Please do not send a product back without first contacting our customer support team and receiving return instructions.
Our primary remedy for eligible defective or damaged products is replacement, rather than a refund.
We do not provide refunds for change-of-mind purchases, personal preference, incorrect product selection, or products that do not meet the eligibility requirements of this policy.
If a replacement is approved but the same product is unavailable, Caribbean Trading may, at its discretion and subject to applicable UAE consumer protection requirements, provide an alternative resolution, which may include an alternative product or refund where applicable.
Where a refund is approved, the refund will generally be processed using the original payment method used for the purchase, unless otherwise required by applicable law or agreed with the customer.
Where a refund is approved, Caribbean Trading will initiate the refund after the returned product has been received and inspected, where applicable.
The time required for the refund to appear in the customer’s account may vary depending on the original payment method, bank, card issuer, or payment service provider.
Customers should allow 5–14 business days for an approved refund to be reflected in their account after the refund has been processed.
The processing time of the customer’s bank or payment provider is outside the control of Caribbean Trading.
For an approved replacement request involving a product that is confirmed to be defective, damaged upon delivery, or affected by a manufacturing fault, Caribbean Trading will provide instructions regarding the return shipment.
Where the return is approved because of a verified product defect or delivery damage, Caribbean Trading LLC will cover the applicable return shipping cost or provide an appropriate return-shipping solution, subject to our return instructions.
Customers may be responsible for return shipping costs where the request does not qualify under this policy, including requests resulting from:
Change of mind.
Incorrect product selection.
Personal preference.
Misuse or accidental damage.
Normal wear and tear.
Unauthorized modification or repair.
Customers should contact us before arranging any return shipment.
We recommend inspecting your order immediately after delivery.
If your product arrives damaged, defective, faulty, or with a manufacturing issue, please contact us within 7 days of delivery.
Please provide your order number together with clear photographs or videos showing the condition of the product and packaging.
Our team may review the evidence and inspect the product before approving a replacement.
If the product is confirmed to have a qualifying defect or damage, we will provide the appropriate replacement or alternative resolution in accordance with this policy and applicable UAE consumer protection requirements.
Damage caused by misuse, accidents, unauthorized repairs, modifications, improper handling, or normal wear and tear may not qualify for replacement.
Mail us to info@caribbeandxb.com
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When contacting us about a return or replacement, please include your order number, product name, delivery date, and a description of the issue so our team can assist you efficiently.
The standard replacement period is 7 days from the date of delivery.
Replacement requests are subject to verification and product inspection.
We do not accept change-of-mind returns.
Products must meet the applicable condition and eligibility requirements.
Customers should contact us before sending any product back.
Original packaging, accessories, and included items should be retained until the replacement request has been resolved.
If the original product is unavailable, Caribbean Trading may provide an alternative resolution at its discretion, subject to applicable UAE consumer protection requirements.
This policy applies to products purchased directly through the Caribbean DXB website.
Purchases made through third-party marketplaces or retailers may be subject to their respective return and replacement policies.
Nothing in this policy limits any rights or remedies available to consumers under applicable UAE law.
At Caribbean Trading LLC, we value customer satisfaction and aim to provide premium luxury mobile accessories backed by reliable customer service. If you experience an issue with your order, please contact us as soon as possible so we can review your request and provide the appropriate assistance.
