Return & Replacement Policy

At Caribbean Trading, we are committed to providing high-quality luxury mobile accessories and ensuring customer satisfaction.

7-Day Replacement Warranty

We offer a 7-day replacement warranty on eligible products purchased through our website, Caribbean DXB.
If you receive a product that is defective, damaged, or has a manufacturing fault, you may request a replacement within 7 days from the date of delivery.

We do not offer returns for change of mind, subject to applicable UAE consumer protection requirements.

Eligibility for Replacement

To qualify for a replacement:

  • The replacement request must be submitted within 7 days of receiving the product.
  • The product must have a manufacturing defect or fault.
  • Proof of purchase or order details must be provided.
  • Customers may be required to provide photos or videos showing the issue.
  • The product must be returned with its original packaging, accessories, and included items, where applicable.

Non-Returnable Products

Please note that we do not offer refunds or returns for change of mind.

Replacement requests may not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling.
  • Normal wear and tear from regular use.
  • Damage caused by unauthorized repairs or modifications.
  • Products with missing original accessories or components, where applicable.
  • Requests submitted after the 7-day replacement period.

Replacement Process

To request a replacement, please contact our customer support team with your order number and details of the issue.

Our team will review your request and may ask for additional information, photos, or videos. Once the issue is verified and the replacement is approved, we will provide further instructions for returning the product and receiving a replacement.

Important Information

  • The replacement warranty is valid for 7 days from the date of delivery.
  • Replacement is subject to product inspection and approval.
  • If the same product is unavailable, we may offer an alternative solution at our discretion.
  • This policy applies only to products purchased directly through Caribbean DXB.

For any questions regarding our Return & Replacement Policy, please contact our customer support team.

If you have any questions regarding your order or our return and replacement Policy, please contact our customer support team.

Mail us to info@caribbeandxb.com

Call/WhatsApp: +971 4 3434261

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About Us

  • Caribbean Trading, Office Number 106, Al Salemyah tower, Dubai, UAE
  • Sun - Sat : 9:00 AM - 09:00 PM
  • +971 4 3434261
  • info@caribbeandxb.com
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